MessageLabs FAQ - Email Content Control Service

When a user sends an outbound email, Email Content Control automatically harvests their email address for future use. Addresses can also be added manually to a user group or added for a specific rule.

Yes. You can define whether to scan within the header, subject line, body, and the attachment of emails.

Yes. The MessageLabs Email Content Control Service scans within MS Office documents for words and phrases or regular expressions.

Yes, if you set up a rule to detect specific file types or content, Email Content Control will look inside the archive files to see if the file type or content are hidden in there.

Yes. If the spoofed file is malicious, it will already have been detected by the MessageLabs Anti-Virus service. However if the file is simply spoofed, then the Email Content Control service can be configured to detect this within the Attachment tab.

Wildcards are used when you do not want to state exactly the numbers or characters to trigger a rule, but when there are specific alphanumeric characters that must be present. An example of this may be something like patient numbers, which, in a certain scenario, may always have the first five characters as HGTYU, but after those characters could be any combination of letters or numbers. So you could use HGTYU* to monitor emails leaving an organization that include this arrangement of characters.

All MessageLabs services are based on a per user, per month subscription, plus a one-off minimal set-up fee.

You simply pay a fixed monthly cost based on the number of users connected. Each service can be purchased separately or you can bundle multiple services to provide complete security protection.

All pricing quotes are individually tailored for each client’s specific requirements and MessageLabs offers discounts for both scale and multiple services. To find out more, speak with a sales consultant.